Frequently Asked
Questions

Do you have a question? You’ll no doubt find the answer to it below.

1Do you have any stock sizes?
At present, we do not carry any stock sizes. If you are a distributor and wish to know about specifics on a custom stock box program please contact our sales manager. However, the samples on our website and in our catalogue are examples of custom packaging products we have made.
2What is your minimum order?
Since we are a custom manufacturer, we can quote any size order. There is no minimum size order requirement. However, the quantities under 1,000 are generally hand-made which means higher labour costs.
3How long does it take to produce my order?
Generally, we can produce most orders within 3-5 weeks of sample approval (depending on order size). However, depending on our schedule and material availability, it may vary. However, you will be informed at every step.
4What are your credit terms?
Our standard order terms are as follows: For bulk orders, we require 50% down payment upon placement of your order, and the 50% balance prior to delivery in full.
5What materials do you use to make boxes?
The main materials are chipboard, paper, corrugated E-Flute board, glue, and tape. All of the core materials listed above are sustainable.
6Can I get a sample?
Yes. We provide samples on request, depending on availability. It would be free for you.
7What is your approval process?
Once a design has catalog on, we will provide you with a prototype sample that must be approved prior to production. If your project requires print, you will also be provided with a printed sample to approve.
8Can I custom print?
Yes. We can foil stamp, silk screen or have your job offset printed. Whatever you need, we can work with you to get it done.
9What forms of payment do you take?
Depending on your credit qualifications, we take Visa, MasterCard, company check and wire transfers.
10What type of policy is in place if we receive a defective product?
It is our commitment to satisfy our customers to the best of our ability. Defective product complaints can be discussed with your sales representative.